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Standard Return Policy

HOOSENG RETURNS & REFUNDS

* IMPORTANT: Communications must include order number, name, phone and email. The information should match the info attached to the order.

"I Would Like To Return What I Ordered"

While we believe that our products are amazing, in taste there's nothing written and you have 30 days (from delivery date) to return your item and get your refund with a deduction of a 20% restocking fee. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed. Prepaid labels will be provided as well as freight pick up scheduling when applicable.

What You Received Is Not What You Ordered

We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "wrong" or misplaced and contact Customer Support at 1-801-683-9534 and/or support@hooseng.com with your Name, Order Info, and Photos (including box markings with product and model number, as well as shipping label with initials) and we will find a prompt resolution. Item must be in its original box.

Cancel An Order

If you suddenly changed your mind, you can cancel your order. Note that once it’s in transit, a 20% restocking fee will be applied. Remember that the refund process can only be made once we receive the goods back.

Collecting Items From You

Once you open a case and the resolution involves item pickup, make sure that the item is sealed and in its original condition/inside original box. Instructions must be followed based on resolution as to where to leave the item for pickup. For freight items we have to start the process in-house.

Refund Processing Time

Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.

Refund In Accordance To Payment Method

Refund is made only to the original form of payment.

Want To Change An Order

Once an order has been processed, there is little we can do. Contact us at Customer Support at 1-801-683-9534 and/or support@hooseng.com so we can help determining how to proceed.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you (with the return shipping amount deducted if you chose to utilize our logistics team to set up your return shipment). If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you at another time, we will send a refund to the gift giver and he/she will be notified of the return.

Shipping

If you are arranging return shipping by your own means for an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if you choose to arrange shipping yourself.

 

  • Revised Jun. 30th, 2020 - Hooseng.
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