Some of our products come readily assembled and others require assembly. To find out, please refer to the Product Information section in individual product pages. For those that do not come pre-assembled, a step by step guide will be provided to make assembly easy and hassle-free. If you would like to have them assembled, you may opt for our White Glove delivery service which includes all Room of Choice service, plus unpacking the merchandise with full product assembly. Do note that this option does not include debris removal or moving of your existing or old furniture.
We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express, Diners Club and Discover) and Affirm. All payments are charged in USD. Please note goods will not be dispatched until full payment has been received by Hooseng.We are also pleased to inform that we do offer financing for your purchase with our financing partner, Affirm.
Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.
An order confirmation email is sent to you when you place your order. If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.
Our products are manufactured in India, Vietnam, Malaysia, Turkey, Indonesia, China, and Taiwan.
We conduct rigid factory audits and background checks before working with any external partners to ensure the quality of furniture, and that the conditions of the workers and our partners follow strict regulations set by authorities.
Our product photography was taken in-house with professional lighting to ensure that the colors are accurate. However, do be advised that your screen settings (such as brightness, contrast, and resolution) may affect how you see the colors and textures on your device.
If your order is shipped via FedEx/UPS, you will not be able to schedule a delivery date or opt for additional delivery service options. You will receive an e-mail with an estimated delivery date and tracking information allowing you to track your shipment.
If your order is shipped via one of our specialized third-party furniture carriers, you will be contacted by them to schedule a delivery date and time window.
We work closely with all our third-party delivery partners to ensure your delivery is expertly handled. Your furniture will be safely packed and professionally delivered.
You will be notified when your shipment has left the warehouse and, depending on the type of delivery assigned to your order, you will either be provided tracking info or contacted directly by the delivery courier to confirm a scheduled delivery date.
We ship from multiple distribution centers across the U.S. We always route your order from the closest fulfilment center with available inventory to your address to ensure you receive your order as soon as possible.
Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be redelivered at a later date, or the return shipping and 20% warehouse restocking fees if the order is cancelled. Upon arrival, our delivery partners will deliver your products based on the selected service options.
On the day of delivery
An authorized consignee over the age of 18 MUST be available at the delivery address during the scheduled delivery time window.
In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
With Parcel Delivery shipments, you’ll be notified with tracking that will indicate when your shipment is due to arrive. If you would like a notification, you can log into the UPS or Fedex site to request notifications to be sent via email when your shipment is near. For LTL shipments, our Freight delivery partners will call ahead of time to schedule a delivery appointment.
As long as your order hasn’t already shipped, we can put a hold on your order for up to 21 days until you’re ready for us to send it! Just leave us a message in the order notes section, or reach out to our customer service team to get this set up.
Please note changes to your delivery address may result in additional shipping fees depending on the location. Do contact us no later than any changes 3 business days prior to the scheduled delivery date to avoid any rescheduling charges.
Any concerns regarding your delivery must be notated on your Proof of Delivery Receipt before signing and reported to both Hooseng as well our delivery partner when the delivery team is still on site.
Proof of Delivery Receipt (POD): Please notate any damages to cartons, property, or any product damage (for white glove services) before signing the POD. We recommend that you take photos to document the damage.
Parcel Delivery services like UPS and Fedex will make up to three attempts to deliver your packages, so don’t worry if you miss the first attempt! All Truck Delivery services call ahead to arrange delivery, and will hold your shipment locally for a few days while they call again to arrange another dropoff.
In a multi-pack shipment, part of your order may get separated from the rest of the order. This usually happens because one truck was filled before the entirety of your order was loaded onto it. If you ever notice that your whole order hasn’t shown up, be sure to check your tracking link; on the tracking page you’ll see a link reading “Packages in shipment”, which will show you the individual tracking numbers of each piece of your shipment.
You may change or cancel your order with no additional charges if you notify us before your shipment is processed.
You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. Once your shipment is processed, any changes or cancellation from thereon will incur a 40% restocking fee.
Note: We are unable to accommodate order changes, cancellations and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item. For more info, view our Sales and Refunds policy.
Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 40% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.
Please note that only items in as-new condition can be returned. We are also unable to accommodate returns, exchanges and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item.
Yes, we do. Warranty period differs with each product. You may view the warranty coverage available for each product in the Product Info section of the product page. The warranty period commences from the date that goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferrable, nor does it apply to goods that have been altered by the user in any way.