Sales tax is collected in select states as required by law.
You can see the exact sales tax on your order after entering your address information on the checkout page.
We're excited to offer a range of financing options through our partnership with Affirm. The application process takes place during checkout.
Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.
Yes, we do! We welcome all interior designers, architects, trade professionals or businesses.
Our products are manufactured in India, Vietnam, Malaysia, Turkey, Indonesia, China, and Taiwan.
We conduct rigid factory audits and background checks before working with any external partners to ensure the quality of furniture, and that the conditions of the workers and our partners follow strict regulations set by authorities.
If your order is shipped via FedEx/UPS, you will not be able to schedule a delivery date or opt for additional delivery service options. You will receive an e-mail with an estimated delivery date and tracking information allowing you to track your shipment.
If your order is shipped via one of our specialized third-party furniture carriers, you will be contacted by them to schedule a delivery date and time window.
We work closely with all our third-party delivery partners to ensure your delivery is expertly handled. Your furniture will be safely packed and professionally delivered.
You will be notified when your shipment has left the warehouse and, depending on the type of delivery assigned to your order, you will either be provided tracking info or contacted directly by the delivery courier to confirm a scheduled delivery date.
Before placing an order
Please measure and ensure that your items will fit through doors, staircases and elevators in their packaging before you place your order. This information is available on each individual product page. If our delivery partners are unable to get your furniture into your home, you will be responsible for redelivery fees if you choose the products to be redelivered at a later date, or the return shipping and 20% warehouse restocking fees if the order is cancelled. Upon arrival, our delivery partners will deliver your products based on the selected service options.
On the day of delivery
An authorized consignee over the age of 18 MUST be available at the delivery address during the scheduled delivery time window.
In addition, please protect your flooring and surroundings from potential damages prior to the delivery. Our delivery partners will not be responsible for any flooring or surrounding damages. Delivery personnel are not permitted to move existing furniture present in your home.
Please note changes to your delivery address may result in additional shipping fees depending on the location. Do contact us no later than any changes 3 business days prior to the scheduled delivery date to avoid any rescheduling charges.
Any concerns regarding your delivery must be notated on your Proof of Delivery Receipt before signing and reported to both Hooseng as well our delivery partner when the delivery team is still on site.
Proof of Delivery Receipt (POD): Please notate any damages to cartons, property, or any product damage (for white glove services) before signing the POD. We recommend that you take photos to document the damage.
For more POD details, view our Delivery Policy.
You may change or cancel your order with no additional charges if you notify us before your shipment is processed.
You will receive a reminder in advance that your shipment is ready to be processed, and you will have 24 hours to request changes or cancellation without incurring charges. Once your shipment is processed, any changes or cancellation from thereon will incur a 40% restocking fee.
Note: We are unable to accommodate order changes, cancellations and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item. For more info, view our Sales and Refunds policy.
Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 40% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.
Please note that only items in as-new condition can be returned. We are also unable to accommodate returns, exchanges and refunds for any item specified as ‘clearance’ or ‘final sale’ or any form of display item.
To request for a return, contact us here.
For more info, view our Sales and Refunds policy.
Yes, we do. Warranty period differs with each product. You may view the warranty coverage available for each product in the Product Info section of the product page. The warranty period commences from the date that goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferrable, nor does it apply to goods that have been altered by the user in any way.
Easy! Just email us at support@hooseng.com and provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. We will then reply within 2 business days.
