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Help Center

FAQ

Orders and Payments

Do your products come assembled?

What payment modes do you accept?

Do you charge sales tax?

Do you offer financing options?

Do you have a showroom?

Can I self-collect my purchased products?

Do you offer a trade program for bulk orders?

Can I purchase extra/spare parts?

Will I get confirmation of my order?

Product

Where are your products manufactured?

Do you use BPL, flame retardants, or formaldehyde in your furniture?

Are finish colors shown in your photos accurate?

Shipping, Delivery, and Assembly

How will my order be delivered?

Where do you ship from?

Do you ship worldwide?

How much do you charge for shipping?

How long does it take to ship my order?

How can I prepare for my delivery?

How do I track my shipment?

Will I get a call when the furniture is going to be delivered?

Can I place my order on hold to be delivered after a certain date?

How can I change the delivery address for my order?

What should I do if I have an issue with my delivery?

What happens if I miss my delivery appointment?

I ordered multiple items but they did not arrive together, what’s going on?

Returns and Cancellations

How do I change or cancel my order?

Can I return my item?

Do you offer warranty for your products?

How do I claim my warranty?

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